Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between PRR ELITE (M) SDN. BHD. ("PRR Elite", "the Agency", "we", "us") and the client entity or individual ("Client", "you") commissioning digital strategy, marketing execution, website development, software engineering, or related advisory services.

Every signed Statement of Work (SOW), Quotation, Retainer Agreement, or approved Project Proposal automatically incorporates these Terms and Conditions by reference, unless expressly modified in writing and signed by an authorized director of PRR Elite.

PRR Elite provides specialized growth services across five core pillars as outlined on our capabilities hub:

• Social Media Marketing: Organic editorial strategy, content production, reels/creative direction, and audience management.
• Website & App Development: Architecture, bespoke UI/UX design, mobile-responsive engineering, CMS setup, and Core Web Vitals optimization.
• SEO & AI Search (GEO): Technical crawl audits, on-page optimization, Google Business Profile local capture, and Generative Engine Optimization.
• Paid Advertising & Funnels: Meta Ads, Google Ads (Search/PMax), custom landing pages, and server-side tracking (Conversions API).
• Software & Automation: Custom web applications, internal operational portals, CRM/ERP integrations, and automated workflow pipelines.

All services are delivered under PRR Elite's Hybrid Delivery Model, combining in-house strategic leadership in Petaling Jaya with dedicated technical and creative execution specialists.

We believe in earning client retention through tangible commercial performance, not artificial technical lock-in:

• Ad Accounts: Campaigns are run directly within the Client's own Meta Business Manager and Google Ads accounts. The Client retains all historical campaign data and conversion history.
• Source Code & Repositories: Custom web applications and software projects are handed over with complete Git repository access, clean documentation, and deployment guides.
• Hosting & Domain Ownership: We do not hold client domains or hosting environments hostage. All assets can be transferred to the Client's preferred infrastructure at any time.

Custom development and build projects progress through our standard 6-stage delivery lifecycle:

1. Discovery & Architecture: Wireframes, technical specifications, and scope sign-off.
2. Development & Integration: Construction in private staging environments with weekly progress reporting.
3. Client Review & QA: The Client is provided with a five (5) business day review window to test deliverables against agreed functional specifications.
4. Deployment & Handover: Production launch upon written client acceptance and milestone invoice settlement.

Any change requests exceeding the agreed Statement of Work will be quoted separately as an addendum to prevent project delays.

Commercial fees are quoted in Ringgit Malaysia (MYR) and structured as follows:

• Fixed-Scope Projects (Web/Software Development): Structured across milestone disbursements (typically 50% mobilization deposit, 30% staging review sign-off, 20% production handover).
• Monthly Retainer Engagements (SEO, Ads, Social Media): Invoiced in advance on a monthly basis with a standard seven (7) day payment term from invoice issuance date.
• Third-Party Media Spend: Advertising spend on Meta, Google, or TikTok is paid directly by the Client to the respective ad networks via the Client's credit card or corporate billing profile.

Both PRR Elite and the Client agree to maintain strict confidentiality regarding all proprietary business data, sales numbers, pricing formulas, customer databases, technical architectures, and strategic roadmaps shared during the engagement.

PRR Elite will never disclose, repurpose, or commercialize Client data to any third-party or competitor. Case studies or commercial results published on our website (case-studies.html) are shared only with prior client consent or anonymized in compliance with trade privacy.

PRR Elite warrants that all services will be performed with reasonable skill, professional diligence, and industry-standard best practices. However:

• Third-Party Platform Algorithm Changes: We do not guarantee specific organic ranking positions or advertising cost-per-click rates influenced by external algorithm shifts by Google, Meta, or TikTok.
• Client System Dependencies: PRR Elite is not liable for disruptions caused by client-managed third-party hosting outages, domain expiration, or unauthorized modifications made by client personnel.
• Liability Ceiling: To the maximum extent permitted by Malaysian law, PRR Elite's aggregate commercial liability under any claim arising from an engagement shall not exceed the total fees paid by the Client to PRR Elite in the three (3) months preceding the claim.

These Terms and Conditions, all client Statements of Work, and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Malaysia.

Both parties irrevocably agree that the courts of Malaysia (sitting in Selangor Darul Ehsan or Kuala Lumpur) shall have non-exclusive jurisdiction to settle any dispute or legal claim.

Last Updated: September 2026. Official commercial terms of PRR ELITE (M) SDN. BHD.