Privacy Policy

This Privacy Policy is issued by PRR ELITE (M) SDN. BHD. (Company Registration No. 202201012345 / 1456789-X) ("PRR Elite", "we", "our", or "us"), having its registered operating office at 7A-4, Block F1, Jalan PJU 1/42, Dataran Prima, 47301 Petaling Jaya, Selangor, Malaysia.

We are committed to safeguarding the personal data of our prospective clients, existing retainers, business partners, website visitors, and end-users in strict accordance with the Personal Data Protection Act 2010 of Malaysia (PDPA / Act 709) and applicable subsidiary privacy regulations.

By accessing our website (prrelite.com), communicating with our team via WhatsApp/email, submitting quotation inquiries, or engaging our digital marketing, software development, or advertising services, you acknowledge that you have read, understood, and consented to the data practices described in this Policy.

In order to provide our strategic consultation, marketing execution, and technical development services, we may collect and process the following categories of information:

• Contact Identification Data: Full name, corporate email address, mobile telephone number, company designation, and business name provided during form submissions or direct communications.
• Commercial Inquiry Data: Monthly advertising budgets, target growth channels, current digital friction points, sector categorization, and specific technical feature requests.
• Technical & Log Information: Internet Protocol (IP) addresses, browser type, device specifications, operating system, referral source, pages viewed, time spent, and Core Web Vitals telemetry.
• Client System Credentials: Access tokens, API keys, CMS logins, DNS records, or ad manager access granted strictly for execution purposes under non-disclosure agreements.

We process your personal and corporate data exclusively for legitimate commercial purposes in compliance with the General Principle of the PDPA (Section 6), including:

1. Consultation & Quotation Preparation: Evaluating client requirements to provide tailored strategic scopes, fee schedules, and marketing audits.
2. Project Delivery & Account Management: Building custom software applications, executing paid advertising campaigns, publishing SEO content, and configuring workflow automations.
3. Direct Communication & Support: Delivering project milestone updates, scheduling strategy reviews, and providing technical support via WhatsApp or email.
4. Contractual Compliance & Billing: Issuing official tax invoices, processing milestone receipts, and maintaining corporate accounting records under Malaysian law.
5. Website Performance Optimization: Analyzing aggregate usage patterns to enhance navigation speed, responsive design, and user experience.

We do not hold client data hostage, nor do we run client campaigns under commingled agency master pixels. We never sell, rent, monetize, or disclose client lead databases to any third party or competing business under any circumstances.

In compliance with the Security Principle of the PDPA (Section 9), PRR Elite implements multi-tier administrative, physical, and technical safeguards:

• End-to-End Encryption: All web traffic and form submissions are encrypted in transit using Transport Layer Security (TLS 1.3 / 256-bit SSL).
• Role-Based Access Control (RBAC): Access to client credentials, databases, and project files is restricted strictly to authorized team members on a need-to-know basis.
• Secure Storage: Staging and development environments are secured behind firewalls with automated daily backups, secure SSH key authentication, and parameterized database queries to prevent injection attacks.
• Data Retention: Information is retained only as long as necessary to fulfill the commercial engagement or comply with statutory financial record-keeping requirements (typically 7 years under Malaysian tax legislation).

Our website utilizes first-party cookies and privacy-respecting analytics telemetry to ensure seamless site functionality and measure engagement:

• Essential Cookies: Required for secure navigation, session state management, and interactive simulator features (e.g. calculator states).
• Performance Telemetry: Anonymized scripts that collect Core Web Vitals telemetry (LCP, FID, CLS) to ensure sub-1.2s page loads across Malaysian mobile networks.
• Opt-Out Control: You can manage or disable cookies at any time through your browser settings. Disabling cookies will not restrict your access to public website content.

Under the Malaysian Personal Data Protection Act 2010, you are entitled to the following statutory rights regarding your personal data:

• Right of Access (Section 30): Request a copy of the personal data we hold concerning your organization or individual profile.
• Right of Correction (Section 34): Request the update, rectification, or completion of any inaccurate or incomplete personal records.
• Right to Withdraw Consent (Section 38): Revoke consent previously granted for marketing communications or data processing by notifying us in writing.
• Right to Prevent Processing for Direct Marketing (Section 43): Require us to cease sending promotional updates or newsletters at any time.

If you have questions regarding this Privacy Policy, wish to exercise your statutory rights under the PDPA, or require clarification regarding data handling in our client retainers, please contact our Data Protection Officer:

Last Updated: September 2026. This policy may be updated periodically to reflect changes in legal requirements or agency operations.